Interactive Voice Messaging (IVM)
Personalize, automate, and engage with your customers easily!
Revolutionize Your Customer Communication with Interactive Voice Messaging! Say goodbye to generic messages and hello to engaging, personalized interactions. With Interactive Voice Messaging (IVM), your business can deliver dynamic, automated voice messages that captivate your audience and drive action.
Request a DemoTransform your communication with interactive voice messaging
Let your voice lead the way to a new era of customer experience.
Easy setup
Configure your IVM system in a matter of hours, ensuring timely assistance and a smooth customer journey.
Self-service
Automate routine interactions with customers, providing them the key to interact with us how they want without live agents.
Personalization
Tailor personalized experiences by sending specific and relevant information to different customer segments.
Why ClearTouch’s Interactive Voice Messaging (IVM)?
Unlike other providers, our IVM can be easily configured and operationalized within hours. It comes pre-integrated with industry-leading CRMs, allowing you to access customer information and personalize interactions.
Our IVM streamlines communication workflows by automating message delivery and response handling, saving businesses time and resources. It is scalable to meet your growing communication needs, ensuring consistent and compelling messaging at any scale.
Our IVM comes with robust analytics and reporting features, allowing you to gain valuable insights into the effectiveness of your messaging campaigns.
Our Credibility
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this—we haven’t had a customer churn in our last seven years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s Interactive Voice Messaging.
Explore all of our call center software features
Our Interactive Voice Messaging Advantage
Check out all the benefits for your business.
Increased customer engagement
Interactive voice messages (IVM) uniquely capture recipients’ attention and encourage active participation. By incorporating interactive elements such as voice prompts or touch-tone responses, IVM makes communication more engaging and interactive for customers. Higher engagement levels translate to better information retention and increased likelihood of desired actions.
Personalized experiences
IVM enables businesses to deliver personalized messages tailored to the preferences and behaviors of individual recipients. Personalization can include using the recipient’s name, referencing past interactions or purchases, and providing relevant information based on their interests. It helps foster stronger connections between businesses and customers, leading to increased brand loyalty, higher customer satisfaction, and improved retention and lifetime value.
Improved efficiency
By automating repetitive tasks such as message delivery, response handling, and call routing, IVM streamlines communication workflows and frees up valuable time and resources for businesses. With IVM, businesses can handle large volumes of calls and messages efficiently without the need for additional workforce or infrastructure.
Enhanced reach
IVM enables businesses to reach customers wherever they are, directly on their phones. This direct access ensures that important messages are delivered promptly and reliably, regardless of geographical location or time constraints. Businesses can expand their reach, whether it’s for marketing campaigns, customer surveys, appointment reminders, or emergency notifications.
We managed to roll out our platform for 500 agents within 2 days for a leading bank
We managed outbound and inbound campaigns for a leading bank within two weeks – making it easier with our Interactive Voice Response and Interactive Voice Messaging (IVM).
Frequently Asked Questions
What is interactive voice messaging (IVM)?
Interactive Voice Messaging (IVM) is a cutting-edge communication tool that empowers businesses to send customers personalized, automated voice messages. With IVM, recipients can interact with messages using touch-tone keypad inputs or voice commands, creating engaging and interactive communication experiences.
How does interactive voice messaging work?
Interactive voice messaging functions by sending pre-recorded voice messages directly to recipients via phone calls. Recipients engage with the message by following prompts, entering responses using their phone’s keypad, or issuing voice commands. The system then analyzes these interactions and delivers tailored responses or takes action based on the user’s input.
What are the benefits of using interactive voice messaging for contact centers?
It offers several benefits, some of which are:
- With IVM, you can automate routine interactions, helping you efficiently handle high call volumes.
- Improved customer experience through personalized and interactive communication.
- Cost savings by reducing the need for live agent interventions in routine interactions.
- Enhanced scalability to accommodate fluctuating call volumes and business needs.
What is an example of an IVM application?
The classic IVM example is automated appointment reminders or rescheduling for healthcare providers. Patients receive automated calls reminding them of upcoming appointments, and they can confirm, reschedule, or cancel their appointments by interacting with the message.
Can interactive voice messaging integrate with other communication channels?
Yes, interactive voice messaging (IVM) can integrate with other communication channels such as SMS, email, and chatbots. This allows businesses to provide a seamless omnichannel experience, where customers can interact via their preferred channel and seamlessly switch between them as needed.
Is interactive voice messaging suitable for businesses of all sizes?
Yes, interactive voice messaging can benefit businesses of all sizes, from small startups to large enterprises. Its scalability and flexibility make it adaptable to various industries and customer service needs.
Can interactive voice messaging be customized to suit specific business requirements?
Absolutely. Interactive voice messaging solutions can be tailored to meet each business’s unique needs and preferences. From personalized greetings to customized call flows, companies can design their interactive voice messaging systems to reflect their brand identity and customer service goals.
How can businesses measure the effectiveness of their interactive voice messaging campaigns?
Businesses can track various metrics, such as call completion rates, customer satisfaction scores, and conversion rates, to evaluate the success of their interactive voice messaging campaigns. Analyzing these metrics provides valuable insights into customer behavior and helps optimize future messaging strategies.
How can I set up IVM for my business?
You can contact us to set up the interactive voice messaging system. We offer a cloud-based solution where we will set up everything you need within hours. This includes designing call flows, recording voice prompts, and configuring the IVM to meet your specific business needs.