Transactional SMS
Your reliable channel for important updates
Do you have the need to send essential, time-sensitive information to your customers, clients, or members? Unlike promotional messages, which are primarily used for marketing and advertising, transactional SMS serves the purpose of delivering critical updates, confirmations, OTPs, or alerts. Unlock the full potential of transactional SMS by sending messages based on specific customer actions or interactions.
Request a DemoDeliver critical information with Transactional SMS
Real-time notifications & alerts.
Instant delivery
Delivered in real-time, ensuring critical information and time-sensitive updates and alerts reach recipients promptly.
Opt-in compliance
Exempt from opt-in consent as they deliver essential information related to customer’s interaction with a business.
High open-rates
High open rates with crucial information like order confirmations, appointment reminders, and account notifications.
Why ClearTouch’s Transactional SMS Solution?
Our platform’s transactional SMS solution is ideal for delivering time-sensitive information. Whether it’s order confirmations, appointment reminders, account alerts, or one-time passwords (OTPs), these messages are designed to reach recipients instantly. Besides, the high open rates of SMS messages lead to higher engagement.
Our transactional SMS services are designed to handle mission-critical information delivered through redundant systems. It supports two-way communication, allowing recipients to respond to messages – facilitate interactions, ask questions, seek assistance, or make updates through SMS.
Its versatility makes it a valuable tool for various businesses and organizations. It is a cost-effective means of communication, as it reduces the need for paper-based notifications or manual outreach efforts.
Our Credibility
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn from us in our last six years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, Insurance, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s transactional SMS.
Explore all of our call center software features
Our Transactional SMS Service Advantages
Check out all the benefits for your business.
Enhanced customer service
Transactional SMS facilitates customer support interactions, enabling customers to make updates, seek assistance, or ask questions directly through SMS.
Brand trust and reputation
Delivering accurate and timely transactional messages builds trust and credibility with customers, enhancing brand reputation.
Automation & Integration
Transactional SMS can be automated, saving businesses time and resources by sending messages triggered by specific customer actions or interactions.
Our platform can be easily integrated with other business systems, making it a seamless part of your communication strategy.
Personalization
You can tailor transactional SMS content to include personalized details, making the communication more relevant to each recipient.
Reduction in missed appointments
Transactional SMS is instrumental in reducing missed appointments, opportunities, or important deadlines, thereby enhancing customer satisfaction and efficiency.
Reduced customer queries
By proactively sending transactional SMS updates, you can reduce the number of customer inquiries and support requests, saving both time and resources.
Reminders and alerts
Transactional SMS is effective for sending payment reminders, improving collections and reducing accounts receivable. Besides, it can be used for emergency notifications and alerts, providing critical information during unforeseen situations.
Scalability
Transactional SMS is highly scalable, making it suitable for both small businesses and large enterprises, as you can send messages to a vast number of recipients simultaneously.
How does our contact center platform improve the bottom line?
Watch this video on how our cloud-based modern contact center platform can help your customer experience function.
Frequently Asked Questions
What is transactional SMS?
Transactional SMS is a messaging service used by businesses to send important and time-sensitive information to customers, clients, or members.
How does transactional SMS differ from promotional SMS?
Transactional SMS is used for sending essential, time-critical, non-promotional messages, while promotional SMS is used for marketing and advertising purposes.
What types of messages qualify as transactional SMS?
Messages like order confirmations, appointment reminders, account alerts, and one-time passwords (OTPs) are considered transactional.
Do I need recipient consent to send transactional SMS?
In most regions, transactional SMS messages are exempt from strict opt-in consent requirements, as they are essential for delivering customer-related information.
Is transactional SMS secure?
Transactional SMS services often employ encryption protocols to protect sensitive data, making them a secure means of communication.
What are the key advantages of transactional SMS?
Advantages include instant delivery, high open rates, reliability, cost-effectiveness, security, and two-way communication.
Can I include links in transactional SMS messages?
Yes, you can include links to websites or apps to provide additional information or enable actions.
Are there limitations on message length for transactional SMS?
Message length may vary, but transactional SMS messages are typically limited to 160 characters per segment.
Can I personalize transactional SMS messages?
Yes, you can personalize messages by including recipient names or other relevant details.
How can I automate transactional SMS sending?
You can automate transactional SMS using API integrations with your business systems, triggering messages based on specific customer actions.
Is it possible to schedule transactional SMS for a later time?
Yes, you can schedule messages to be sent at a specific date and time.
What is the cost of sending transactional SMS?
Costs can vary depending on your SMS service provider, message volume, and destination. It’s typically cost-effective. In our case, it is pay-as-you-use model, where we charge a per-minute fee for the entire platform.
Can I send multimedia content through transactional SMS?
Transactional SMS typically supports only text messages, but you can include links to multimedia content.
How do I track the delivery status of transactional SMS messages?
Our platform provides delivery reports, allowing you to track the status of each message.
Is there a character limit for transactional SMS messages?
The character limit for a single transactional SMS message is usually 160 characters, but longer messages can be sent by segmenting them.
Are there restrictions on the use of transactional SMS for marketing purposes?
Yes, transactional SMS should primarily contain essential information and not be used primarily for promotional content.
Can I use my own sender ID for transactional SMS?
Some transactional SMS platforms allow you to customize the sender ID, which can be your business name.
What compliance regulations should I be aware of when using transactional SMS?
You should be aware of data protection and privacy regulations, such as GDPR, and ensure compliance with applicable laws.
Can I send transactional SMS internationally?
Yes, transactional SMS can be sent to recipients worldwide.
How quickly are transactional SMS messages delivered?
Transactional SMS messages are delivered in real-time, ensuring that important information reaches recipients promptly.
Is there a limit to the number of recipients for transactional SMS messages?
Transactional SMS messages can typically be sent to a large number of recipients simultaneously, making it highly scalable.
What happens if a recipient’s pone is switched off when I send a transactional SMS?
The message will be delivered as soon as the recipient’s phone is back online and reachable.
Can transactional SMS be used for emergency notifications?
Yes, transactional SMS is effective for sending emergency alerts and critical information during unforeseen situations.
How can I measure the effectiveness of my transactional SMS campaigns?
You can track open rates, response rates, and delivery reports to assess the impact of your messages.
Are there best practices for crafting effective transactional SMS messages?
Yes, best practices include keeping messages concise, relevant, and customer-focused, and ensuring accurate and up-to-date information is provided.